I was looking through the Barnes and Noble tag and really-
A lot of the posts were exciting, young, and happy.
However, working there myself for several years:
Barnes and Noble is a store, a business, a company. This means you are not entitled to things as a library or your friends house, your house etc…
Every time you break a spine of a book, every stuff animal a child dirties, pages are ripped, steal, charge your electronic devices, leave children alone, not watch your children, and be able to use the restroom; those once items or options cost money.
Employees cost money, keeping the lights on, providing toilet paper or have running water so we can brew your coffee after you don’t/do flush a public restroom. The stores provides a place to come together, read, meet and greet, but also a place where they provide reading to continue.
People who cost the store money by not realizing or doing things on purpose (such as above) create an affect for customer service, items, and overall experience of a visit to ANY store.
A store is not a place to be a showroom so you can go to look at things then go home and buy at several websites. I constantly tell people that we price match to our website. That means if the bookseller places the order and you pay it to be shipped to your house you are putting your dollars into the community that you are living or visiting in. On top of coupons and everything else many websites lure you in with the lowest amount but not til your almost done with the order do you see your shipping cost. You want sale taxes lowered, jobs, and food on peoples tables? Buy or order in store.
How can a store pay for the luxury of coming to a place with new items for sale and not purchasing? By people paying even for a coffee or not staying there for several hours every day 365 days a week. I am not saying that people need to pay for a book if they just read the back of a book, but things and people cost money. If you have bad customer service, yes well maybe it is the actual person who has a bad day, is JUST HUMAN, or really should not have a job in customer service. When a person performs bad service they were not taught how to provide good customer service and maybe should of never been hired.
Things cost money. Bottom line. Every time your parents buy you gifts or clothes that is money they worked for to provide for you. A book has now become something not needed unless it is for your work or school, so the service and industry has become a luxury. You want to keep bookstores open?
Read and pay for it, read on a Nook or a book, buy a scone from the Cafe or Starbucks, keep habits that respect or be nice to the items for sale, and maybe there will be a place for people to gather and enjoy themselves and not the person who is selfish and does not care if reading will be on pages in 50 years.
Posted October 27, 2011 at 10:16pm in barnes and noble customers business a company customer service cost things cost money reading read write writers
Roll Call
Looks like things are getting serious with my Dad and Cathy my stepmom. He asked me last night to quit my job so I can move in to watch over my Mom while he isn’t home. He would pay me better then b&n and it would only be 3 times a week Since school is on Monday and Wed.
I said yes I would but he has to double check with my stepsister. They don’t want a stranger in the house and rather just have me here. Make some memories before she passes away.
I would have weekends off or whatever. I am not complaining just informing. I got super sad and cried though. Because it means that her Cancer is getting worse. I also cried because I’d have to quit after 4 years with Barnes and Noble. I love my job despite the thing that happen. I love my little kids who come in and adore me and parents who understand that I know what I am doing.
Chin up kid.
Posted September 3, 2010 at 3:03pm in cancer cancersucks cancer sucks lung cancer moving quiting barnes and noble
